Shipping Policy
At Mayabrass, we're committed to delivering your exquisite brass pieces safely and promptly. Our shipping policy ensures transparency, reliability, and exceptional service every step of the way.
SHIPPING DETAILS
Frequently Asked Questions
What are your shipping timeframes?
Standard shipping typically takes 5-7 business days within India. Express shipping options are available for faster delivery. International orders may take 10-15 business days depending on the destination country and customs clearance.
Do you offer free shipping?
Yes! We offer free shipping on orders over ₹5,000 within India. For orders below this amount, a flat shipping fee of ₹150 applies. International orders have separate shipping rates based on weight and destination.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time on our carrier's website. We also send you updates at each stage of delivery.
What if my package arrives damaged?
We take great care in packaging, but accidents happen. If your package arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or refund immediately. All our brass pieces are insured during transit.
Why Choose Mayabrass Shipping
-
Fast & Reliable
We partner with trusted logistics providers to ensure your brass treasures arrive quickly and in perfect condition. Most orders ship within 2-3 business days.
-
Secure Packaging
Each piece is carefully wrapped and packaged with premium materials to protect against damage during transit. Your satisfaction is our priority.
-
Transparent Tracking
Receive real-time tracking updates for your order. Know exactly where your package is at every stage of its journey to your doorstep.